The Contact Center Blog - Read, Learn, Engage

Enhance Productivity through Predictive Dialers

Did you know that on an average, for every 100 calls manually dialed, only 14 reach the right person? Predictive dialers can automate the handling of these failed calls, and this feature alone could lead to a 150%to 400% rise in the productivity of your contact center agents. An intelligent outbound auto dialer has features such as a setting for maximum call drops, automated message to a dropped call, revert on dropped calls, and setting time parameters for each call.

Topics: Predictive Dialer

3 Common Contact Center Mistakes and How to Avoid Them

Did you know 82% of consumers say that getting their issue resolved quickly is the #1 factor in great customer experience? This is what a recent survey by LivePerson revealed.

Another study by Forrester validates these statistics, saying that 45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly and a whopping 89% will go to your competitor following a poor customer experience, says Harris Interactive. So, can you afford to make the common mistakes that many contact centers make  and lose customers to competition?

Topics: Predictive Dialer