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How to Prepare For Coaching Call Centre Agents: 10 Tips for Managers

Call centers have become an essential support system to telecom, e-commerce, banking, insurance and many other businesses. Many large multinationals are outsourcing call centre services to countries where there are abundant skilled resources ready to work for much lesser rates. While every business thrives towards cost-control in all aspects, quality is something none of them can compromise on. Since most of the call centers recruit fresher candidates, who are young and not quite qualified, the managers have to coach them properly to make them perform par excellence.

Topics: Coaching Call Center Agents