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Top 20 Customer Service Skills You Need to Know in 2017 [Infographic]

Handling customers over the phone might not be an easy task especially for those who are not using their right set of skills for negotiating with customers. In order to reap out maximum benefits from the current customer service strategy, it is very necessary for agents to build a sort of relationship with customers that ensures repeat business. Always remember that unhappy customers are lost opportunity and they not only have the power to give negative feedbacks about your brand but at the same time can also create circumstances that can kill the loyalty of your current customers.

Topics: Customer Service Infographics

Social selling - The New Weapon you need to Revolutionize Business [Infographic]

Social selling is a fresh and an untapped weapon which an agent can’t afford to miss keeping in their quiver. To reap maximum benefits, modern sales have to go parallel with social selling. According to a research, 78% of sales reps using social media outsell their peers.

Topics: Infographics Business Development

Why is it high time for brands to adopt customer service culture [Infographic]

“Customer experience is the next competitive battleground. It’s where business is going to be won or lost”, Jerry Gregoire, former CIO-Dell, once remarked. Companies that are following the millennial culture have shifted their focal point from making mere sales to offering the customer experience that is not just best, but legendary.

Topics: Customer Service Infographics