No one can argue against the importance of customer service in today’s business scenario. In case, you own a business, you must be already aware of this. However, what you might not appreciate is the severe impact of substandard customer service on the bottom line of your organization.
Many businesses often do not realize what expensive bad or low-quality customer service could lead them to. If you want your organization to sustain for the longer run, you need to have a serious focus on eradicating low level of customer service.