Every business thrives on happy customers and it is one of their main business goals to keep their customers happy. ‘Customer is the king’ for every business! Hence satisfied clients are the biggest assets for the company. Handling customer service is not a cake walk. There are many hurdles in handling a customer in a satisfactory way. The main aspect of the job is to handle different people with different perspectives and that is quite massive. More than the job, the people are difficult to handle. The customer service representative interacts with a wide variety of people who are from various backgrounds and different socio-economic statures. There’s a lot of patience, spontaneity and positivity required to handle the different types of customers and issues they deal with on a daily basis.